■ Exchange & Return Address
- [04635] 1st Floor, OZEL, 58, Toegye-ro 8-gil, Jung-gu, Seoul, Republic of Korea

■ International Exchange & Return Shipping Costs
- For change-of-mind exchanges or returns (B2C/B2B), all international shipping costs, customs duties, and handling fees are the responsibility of the customer.
- In the event of defective merchandise, manufacturing errors, or incorrect shipments, OZEL will cover the associated replacement delivery expenses.

■ Application Period & Eligibility
- Requests for exchanges or returns must be submitted within 7 days from the date of delivery receipt.
- Items must be unused, unwashed, and returned in their original packaging with all tags attached.

■ Non-Returnable & Non-Exchangeable Items
- Custom-made, bespoke, or made-to-order items tailored specifically to buyer specifications cannot be exchanged or returned unless defective.
- Products damaged due to the customer's negligence, misuse, or mishandling.
- Items that have been assembled, installed, or partially consumed, resulting in a compromised product value.
- Requests made after the designated 7-day return window has elapsed.